Refund policy

Return & Refund Policy

At Elegant & Heritage, we take immense pride in the craftsmanship and quality of our curated collections. We want you to be completely delighted with your purchase. If for any reason you are not entirely satisfied, we are here to help with a straightforward, transparent return process.

1. Return Timeframe & Eligibility Criteria

To qualify for a return or exchange, please ensure your request meets the following criteria:

  • Timeframe: You must initiate your return request within [3 Days] of receiving your delivery.

  • Condition: Items must be in their original, pristine condition—unworn, unwashed, unaltered, and undamaged.

  • Packaging: The product must be returned in its original packaging, complete with all luxury tags, dust bags, certificates of authenticity, and labels intact.

2. Non-Returnable Items

To maintain strict quality and hygiene standards, certain items cannot be returned or exchanged:

  • Customized, personalized, or made-to-order products.

  • Items explicitly marked as "Final Sale" at the time of purchase.

  • Select intimate items, earrings, or lifestyle items due to health and safety regulations.

3. Damaged, Defective, or Incorrect Products

Your satisfaction is our absolute priority. In the rare event that your product arrives damaged, defective, or incorrect:

  1. Please contact us immediately within [3 Days] of delivery at [EMAIL ADDRESS].

  2. Include your order number and clear photographs of the defect or damage.

  3. Once verified, we will arrange a complimentary replacement or issue a full refund at absolutely no additional cost to you.

4. Exchange Options

If you love your item but need a different size, variant, or color, we offer seamless exchanges subject to stock availability. The item being exchanged must meet all the standard eligibility criteria listed in Section 1. Please reach out to our team at [support@elegantandheritage.in] to verify availability and initiate the exchange process.

5. Return Shipping Costs

  • For Damaged/Incorrect Items: Elegant & Heritage will fully cover the cost of return shipping.

  • For Standard Returns/Exchanges: [Insert your choice: e.g., "We offer a complimentary pick-up service for your convenience" OR "The customer is responsible for safe return shipping fees back to our warehouse"].

6. Refund Process and Timing

Once your return package is delivered to our fulfillment facility, it will undergo a thorough quality inspection.

  • Approval Notification: We will notify you via email as soon as your return has been inspected and approved or rejected.

  • Refund Method: Approved refunds will be processed automatically back to your original payment method (Credit/Debit Card, Net Banking, or UPI).

  • Timing: Please allow [REFUND PROCESSING TIME] for the funds to reflect in your account, depending on your banking institution's standard cycle.

Need Assistance?

Our customer care team is dedicated to providing an experience that honors our brand heritage. If you have any questions or require guidance through your return, please reach out to us at:

Email: [support@elegantandheritage.in]