Terms of service

Terms of Service

Welcome to [Elegant and Heritage]. This website, located at [elgantandheritage.in], is owned and operated by [Elegant and Heritage]. Throughout the site, the terms "we", "us" and "our" refer to [Elegant and Heritage].

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

1. Account Terms

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site under your supervision.

  • You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You are responsible for maintaining the confidentiality of your account password and restrict access to your computer/device to prevent unauthorized access to your account.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Pricing and Payment

  • Prices for our products are subject to change without notice.

  • All prices displayed on the website are listed in Indian Rupees (INR) and are inclusive of applicable taxes (such as CGST/SGST/IGST) unless stated otherwise.

  • We utilize secure, third-party payment gateways to process transactions. We are not responsible or liable for any payment failures, unauthorized credit/debit card use, or banking disputes handled by these third parties.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

3. Product Descriptions

  • We attempt to be as accurate as possible in describing our products, including materials, dimensions, and craftsmanship. However, we do not warrant that product descriptions or other content on this site are entirely accurate, complete, current, or error-free.

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's or mobile screen's display of any color will be perfectly accurate.

  • If a product offered by us is not as described, your sole remedy is to return it in an unused condition according to our Returns and Refunds policy.

4. Order Acceptance

  • The receipt of an order confirmation email does not constitute our acceptance of an order or an offer to sell a product.

  • We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Reasons for cancellation may include, but are not limited to, limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  • If your order is canceled after your payment has been processed, the said amount will be reversed back to your original payment account within the standard banking timelines.

5. Shipping and Delivery

  • Products will be shipped to the delivery address specified by you during the checkout process. We rely on trusted third-party logistics partners within India to fulfill deliveries.

  • While we make every effort to deliver goods within the estimated timelines provided at the time of order placement, delivery times are estimates only and are subject to delays beyond our control (e.g., transit delays, severe weather, or regional restrictions).

  • Risk of loss and title for items purchased pass to you upon our delivery of the items to our carrier partner.

6. Returns and Refunds

  • Our returns, exchanges, and refund policies are governed by separate guidelines detailed in our specific Returns Policy available on our website.

  • To be eligible for a return or exchange, items must be unused, unaltered, in the same condition that you received them, and in their original packaging with all tags attached.

  • Certain items may be explicitly marked as "Final Sale" or non-returnable due to hygiene, customization, or promotional terms.

7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

     

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

     

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

     

  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, related websites, or the Internet.

     

  • To collect or track the personal information of others or to scrape, crawl, or spider our site for commercial extraction.

8. Limitation of Liability

  • We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

  • In no case shall [Elegant and Heritage], our directors, officers, employees, affiliates, agents, contractors, or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

  • Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by Indian law.

9. Governing Law

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

  • Any disputes, claims, or legal proceedings arising out of or in connection with these Terms of Service or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [Hyderabad, Telangana], India.

10. Changes to Terms of Service

  • You can review the most current version of the Terms of Service at any time at this page.

     

  • We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

     

11. Contact Information

Questions about the Terms of Service should be sent to us at our customer support email address: [support@elegantandheritage.in].