Shipping Policy

Thank you for shopping at Elegant & Heritage! We are committed to delivering your orders with care, efficiency, and transparency. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1-5 Business Days]. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Methods, Costs & Delivery Timeframes

We partner with reliable domestic logistics carriers to offer secure delivery across India. Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[10-15 BUSINESS DAYS]	[Accordingly]
Express Shipping	[ 5-7 Business Days]	[If Required]

Please note: Delivery timelines are estimates and commence from the date of shipping, rather than the date of order.

3. Shipment Tracking Information

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within [24 hours]. You can use this number to monitor your package's journey directly on our logistics partner's portal.

4. International Shipping

• [If Required] We currently offer international shipping to select countries. International orders are typically delivered within [ 7-21 Business Days] depending on your location and customs clearance.

• Customs, Duties, and Taxes: Elegant & Heritage is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

• If you do not offer international shipping, you can replace this section with: "We currently only ship to addresses within India and do not offer international shipping at this time."

5. Delivery Issues and Delays

We strive to ensure your package arrives perfectly on time, but unforeseen circumstances can occasionally cause delays.

• Incorrect Address: We are not responsible for delivery failures if the shipping address provided during checkout was incorrect or incomplete. Please double-check your details before finalizing your purchase.

• Damaged Shipments: If you receive your order damaged, please contact us within [3 days] of delivery at support@elegantandheritage.in

  
  

  so we can initiate a claim and assist you with a replacement or resolution. Please save all packaging materials and damaged goods before filing a claim.

• Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with family members or neighbors before contacting our support team.

Questions?

If you have any questions about the shipment or delivery of your order, please reach out to us at support@elegantandheritage.in, and our team will be happy to assist you!